Thank you for choosing Mini Brick Store. We appreciate your patronage and strive to ensure your satisfaction by providing clarity on our return and refund procedures. Kindly take a moment to review the following guidelines for a comprehensive understanding of the process.

1. Eligibility for Returns:
1.1. Returns are accepted solely for items directly purchased from Mini Brick Store.
1.2. To qualify for a return, proof of purchase such as an order number or receipt must be provided.
1.3. Returns are applicable within 30 days from the purchase date.
1.4. Items purchased on sale are not eligible for return.

2. Return Process:
2.1. Initiate a return by contacting our customer support team at [email protected]. Include essential details like your order number, reason for the return, and any supporting documentation.
2.2. Our customer support team will assess your request and furnish further instructions.
2.3. Upon approval, a return shipping label or shipping details will be provided.
2.4. Package the item(s) for return carefully, including all original tags and packaging, and use the provided return shipping label.
2.5. Drop off the package at your local post office or arrange for a pickup.
2.6. Once we receive and verify the condition of the returned item(s), the refund or exchange process will commence.

3. Return Conditions:
3.1. Items must be returned in their original, unused condition, with all original tags and packaging intact.
3.2. The right to refuse a return is reserved if the item(s) do not meet the specified conditions.
3.3. Returns will not cover shipping or handling charges unless the return results from an error on our part.
3.4. Refund amounts will be adjusted if a discount or coupon was applied to the original purchase.

N.B If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.

4. Refunds:
4.1. If your return is approved, the refund will be processed using the original payment method.
4.2. Refunds will be issued within 15 business days of receiving and inspecting the returned item(s).
4.3. The time for the refund to reflect in your account may vary depending on your bank or credit card provider.

N.B.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

5. Exchanges:
5.1. To exchange an item for a different size, color, or style, follow the outlined return process.
5.2. After receiving and inspecting the returned item(s), we will process the exchange and ship the requested replacement item(s) to the provided shipping address.

N.B
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Non-Returnable Items:
6.1. The following items cannot be returned:
– Gift cards or digital vouchers.
– Downloadable or digital products.
– Items marked as sale or clearance.

N.B
Unfortunately, we cannot accept returns on sale items or gift cards.

7. Cancellation Policy:
7.1. Orders can only be canceled if they haven’t been shipped, and the request is made within the first 24 hours after purchase.

8. Modifications to the Refund Policy:
8.1. Mini Brick Store reserves the right to modify or update this Refund Policy at any time. Any changes will take effect immediately upon posting the revised policy on our website.

For any inquiries or further assistance, please feel free to contact our customer support team at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.